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Defective product delivered

Hi, See the attached picture what you have shipped. Its having a very big scratch on it. I just received it today. It was a gift for somebody. Why you have made such a mistake? Its very much visible, which cannot be missed in quality check. Very poor quality check. Please refund my money and take the mug back. Or send a new mug. Please do the needful. I liked the picture on it. But because of the scratch I want to return.
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